Returns & Exchanges
At BJ's Raw Pet Food, we want you and your pet to be completely satisfied with your purchase. If your fashion accessory or pet apparel doesn't fit perfectly, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unwashed and unworn items in their original packaging with all tags attached to ensure a smooth processing experience.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing