Frequently Asked Questions
Everything you need to know about BJ's Raw Pet Food fashion and merchandise.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain pet accessories may be final sale.
Do you offer international shipping?
Currently, we ship our merchandise to the United States and Canada. We are working on expanding our international shipping options in the near future.
How do I determine the right size for my pet's gear?
Each product page includes a detailed size chart. We recommend measuring your pet's neck and chest circumference to ensure the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your clothing materials pet-friendly?
Yes, all our fabrics are selected for durability and comfort. We use non-toxic dyes and breathable materials to ensure your pets stay safe and stylish.